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Analytics built for Microsoft Teams.
Everything you need to know about how your business uses Microsoft Teams to communicate, collaborate and engage – in a single solution.
The choice is yours. Workforce Analytics, Call Analytics or both?
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Clarity™ for Microsoft Teams has been purpose built to bring the valuable business data being generated by your Microsoft Teams user base to the business stakeholders who need it most.
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With a choice of one or both modules,
Workforce Analytics and Call Analytics deliver insights that inform and transform what you know about your business.

Workforce Analytics

Call Analytics

Who it’s for?

Managers of people and project teams using Microsoft Teams as their primary means of communication and collaboration.

People responsible for CX, call activity and call quality (both in + outbound) via Microsoft Teams.

How it helps?

Better understand communication, collaboration and engagement across your remote/hybrid/geographically dispersed organisation.

Better understand and manage calling activity across your organisation, regardless of physical location.

Can I get a free trial?

Yes – 14-day trial available

Yes – 14-day trial available

What are the contract terms?

Month to month or 12 months

Month to month or 12 months

What’s the cost?

Request A Quote

Flexible pricing, from $2.55/user/month [Min 20 Users]

Flexible pricing, from $1.55/user/month [Min 20 Users]

How to get it?

Sign Up
Sign Up

Download a brochure

Workforce Analytics Brochure
Call Analytics Brochure

With a choice of one or both modules,
Workforce Analytics and Call Analytics deliver insights that inform and transform what you know about your business.

Workforce Analytics

Who it’s for?

Managers of people and project teams using Microsoft Teams as their primary means of communication and collaboration.

How it helps?

Better understand communication, collaboration and engagement across your remote/hybrid/geographically dispersed organisation.

Can I get a free trial?

Yes – 14-day trial available

What are the contract terms?

Month to month or 12 months

What’s the cost?

Request A Quote

Flexible pricing, from $2.55/user/month [Min 20 Users]

How to get it?

Sign Up

Download a brochure

Workforce Analytics Brochure

Call Analytics

Who it’s for?

People responsible for CX, call activity and call quality (both in + outbound) via Microsoft Teams.

How it helps?

Better understand and manage calling activity across your organisation, regardless of physical location.

Can I get a free trial?

Yes – 14-day trial available

What are the contract terms?

Month to month or 12 months

What’s the cost?

Request A Quote

Flexible pricing, from $1.55/user/month [Min 20 Users]

How to get it?

Sign Up

Download a brochure

Call Analytics Brochure

Workforce Analytics helps manage:

Project teams, KPI’s and Deliverables: Identify high/low activity, engagement and collaboration across specific teams and channels.

Wellbeing: Individual burnout indicators highlight excessive meeting hours, frequent back-to-back meetings, meeting over runs etc. to proactively channel support efforts.

Engagement: Identify high/low engagement between peers or between managers and their direct reports.

Collaboration: Identify top collaborators by team member.

New Hire Integration: Ensure new hires are receiving the appropriate engagement levels with their peers and manager.

Licenses: Understand utilised vs unutilised licences.

Call & Network Quality: At a glance see where call quality may be impacting CX.

Performance: Compare and benchmark attendance, activity and policy adherence levels across peers, manager or job roles.

Call Analytics helps manage:

Reduce Lost Sales Opportunities: Quickly identify and act on important missed calls and unreturned missed calls.

Enhance CX: Understand average wait times, missed and failed calls and identify call back opportunities.
Improve Resource Planning: Know your current and historical busy periods [hours, days and weeks] and ensure sufficient resources are available.
Identify Top Performers: Where team members are managed based on outbound calling and talk time activity levels, leader boards quickly identify who’s leading the pack.

Performance: Wallboards provide graphical data illustrating key metrics such as inbound/outbound/missed and failed calls by group reporting structure.

Manage Abuse: Being able to quickly spot frequently dialled numbers or excessively long durations.
Manage Teams: Report on all calling activity by department, location and cost centre.
Sign Up
Request A Demo
Become A Reseller

Platform Features

  • Customisable Dashboards and Reports: Get what you want from the data.
  • Flexible Date Range Reporting: Ultimate flexibility to report on specific periods.
  • Schedule Reports: Email delivery at times that suit you.
  • Export: Downloadable files that enable further analysis.
  • Built On Low Code Software: This means superior flexibility and fast feature releases.
  • Easy to Use User Interface: Enjoy the experience of our simple, intuitive interface.
  • Integrated Knowledgebase: Easy to access help as and when you need it.
  • Integrated Chat: You remain connected directly to our CX support team.
Sign Up
Request A Demo
Become A Reseller

Here's what our customers say

"Reporting the over 200k per month cost saving identified in Clarity™ to our board was an absolute pleasure."
Technical ArchitectGilbarco AFS
"Apex BI have been part of NOVA IX Technologies offering for over 8 years due to their reliability, innovation, and service excellence. "
Managing DirectorNOVA IX Technologies
"Working with Apex BI has been an absolute pleasure!"
Development ManagerCenterfield Software
"I am very comfortable to say that Apex is a company that is professional, easy to work with and adaptable to different and unpredictable situations."
ex MDAgoratec
"Clarity™ is truly the enabler of our business."
Head of OperationsThe Cloud Crew.
"The platform has enabled us to effectively scale the business, consolidating several business processes and creating a single, centralised data store which can be used to support effective decision-making and enhance our offering to customers."
Financial ExecutiveFidelity Security Services
"The partnership will enable our clients to transform their complex ICT data into actionable insights that support their ICT related decision-making."
ExecutiveSizwe Africa IT Group
"Such a strong value proposition, offering expansive coverage and support, does not come without challenges as far as telecoms cost, management and allocation goes, which is why, for the past 12 years, Apex BI and Broll have forged such a mutually beneficial partnership."
ExecutiveBroll Property Group
"The greatest benefit is not just the ability to control and manage our sizeable and increasing number of SIM cards, but also that we have the capability to retain that control into the future. Clarity is helping us to drive down costs while delivering a better and more cost-effective service to our clients."
DirectorMiX Telematics Africa
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